Questions? Answered.

Everything you need to know about EMED's subcutaneous drug delivery platforms, clinical support, and partnerships, in one place.

Support Center

Our systems are designed to support a wide range of subcutaneous therapies, including biologics, specialty drugs, rare disease treatments, and immuno-oncology. We work with pharma partners to optimize delivery for each specific molecule.
EMED partners with home infusion providers, specialty pharmacies, and patient-support programs to make subcutaneous therapy safe and simple at home. Our products are designed for self-administration with intuitive training materials, nurse-led onboarding, and responsive clinical support.
Yes. EMED Technologies is ISO 13485 certified and operates a quality management system aligned with FDA 21 CFR Part 820 and EU MDR requirements. Every product is manufactured to the highest global standards for safety, traceability, and reliability.
Reach out through our partnership inquiry form or connect with business development directly. We'll schedule an introductory call to understand your molecule, delivery requirements, and program goals, then map a collaboration path from feasibility through commercial scale.
Absolutely. EMED supplies health systems, GPO networks, and home-infusion providers at national scale. Our supply chain, regulatory, and clinical-education teams are built to onboard large accounts quickly and support long-term, high-volume programs.
Verify that the syringe is seated fully into the pump housing with the flange resting flat and the plunger engaged against the drive mechanism. The infuser should close smoothly without forcing, and the label on the syringe should remain visible through the viewing window.
Stop the infusion, inspect the syringe for damage, and re-seat it firmly back into the infuser with the flange flush to the housing. Confirm that the plunger is engaged before resuming flow. If the syringe repeatedly dislodges, contact EMED clinical support.
Ensure every Luer lock connector is tightened hand-tight, with no visible gap between mating surfaces. Inspect tubing for kinks or pinched segments before starting the infusion, and confirm no leaks at each junction after priming.
Confirm the clamp is fully open and the flow-control device is set to the correct rate. Check that the tubing is not kinked, the syringe is correctly seated, and that the infuser has been activated. If needed, re-prime the set per the instructions for use.
Rotate the flow-control dial (VersaRate® / VersaRate® Plus) to a lower setting, or select a smaller-gauge flow controller as indicated in your prescription. Always verify the new rate against the ordered infusion plan.
Rotate the flow-control dial to a higher setting, working within the range prescribed for the therapy. Monitor patient tolerance closely as you titrate up and return to a lower rate if any discomfort is reported.
Close the roller clamp on the tubing and, if applicable, turn the flow-control dial to the OFF position. Remove the needle set following your site's protocol once the infusion is fully stopped.
Yes. Needle sharpness differs meaningfully between manufacturers due to grinding geometry, coatings, tip design, and quality control. EMED's needle sets are engineered and tested for consistently low penetration force compared to peer products.
Sharpness is driven by the bevel geometry (primary, secondary, and tertiary grinds), the tip taper, lubrication coating, needle-material hardness, and precision of the manufacturing process. Small variations at any stage can meaningfully change the insertion experience.
The bevel is the single largest driver of perceived sharpness. A well-designed multi-bevel geometry cuts tissue rather than pushes through it, reducing penetration force and patient discomfort at insertion.
Sharpness is typically quantified by dynamically measuring penetration force (in newtons or grams-force) as the needle passes through a standardized synthetic membrane. Both peak tip force and shaft force are recorded to build a full sharpness profile.
Medical-grade stainless steel, typically drawn and hardened to meet ISO 9626 requirements. Surfaces are polished and finished with a silicone or similar friction-reducing coating for smoother insertion and withdrawal.
Yes. ISO 9626 governs stainless-steel tubing dimensions and mechanical properties for medical needles. Additional standards, including ISO 7864 and ISO 11608, cover sterility, bevel requirements, and device-specific performance.
Specific values are published in our clinical evidence library. EMED needles consistently demonstrate lower peak tip and shaft penetration forces compared to benchmark devices across 24G, 26G, and 28G sizes.
Yes. Insertion angles other than perpendicular increase the effective force required and change how tissue engages the bevel. Consistent, perpendicular insertion, often supported by our AccuSert® inserter, produces the most comfortable and reproducible experience.
Yes. Every needle lot is sampled and tested against internal and regulatory acceptance criteria before release. EMED also performs comparative testing against commercially available products on an ongoing basis to ensure continued performance leadership.
Yes. EMED is fully aware of the manufacturer's change to the BD model 309653 syringe. Our engineering and regulatory teams have evaluated the revised syringe against the SCIg60® Infuser and have aligned clinical and supply-chain partners on guidance and mitigations.
BD has updated the syringe's plunger, stopper, and labeling specifications. These changes can affect friction, breakaway force, and fit within infusion devices. EMED has reviewed these changes against our SCIg60™ Infuser performance envelope.
Yes, with guidance. The SCIg60® Infuser is validated for use with the BD model 309653 60 ml syringe filled to 50 ml for patients whose prescriptions require 50 ml delivery, per our instructions for use.
Filling to 50 ml can produce a modest change in delivered flow rate compared to a full 60 ml fill, within validated bounds. EMED publishes rate-per-fill data and recommended VersaRate® settings to ensure prescriptions are delivered accurately.
The SCIg60™ Infuser is FDA-cleared for use with specific syringes listed in the instructions for use. Use of non-validated syringes may affect flow rate accuracy and safety and is not recommended.
Yes, EMED provides a documented, step-by-step procedure for safely stopping the infusion, swapping to a new syringe and resuming delivery to complete the infusion session. Consult steps provided in the infusion system user manual and as directed by your healthcare professional. Clinical educators are available to train sites on the procedure.

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